Complaint Redressal System

Complaint Redressal System

  1. Level 1 :

    All the clients having complaint regarding any service or otherwise shall inform their respective executives in writing. Client is also advised to send a copy of the same mail at info@dalalmerchandiseadvisory.com to ensure timely recording and recognition of the grievance, the respective executive shall revert within 11 working days with respect to redressal of such complaint.

  2. Level 2 :

    If the client still wants to escalate the complaint, he/she can approach at compliance@dalalmerchandiseadvisory.com. Compliance manager have the authority to redress the complaint in the best possible manner. He shall reply the client within 5 working days.

  3. Level 3 :

    In case the client is still not satisfied he/she can escalate the matter with the highest authority person director of the company at direct@dalalmerchandiseadvisory.com He shall reply the client within 2 working days.

  4. Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint are considered at next level.